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I just finished reading an article in Medical Economics, courtesy of the Sage Healthcare* Insights survey:

 

"Patients feel more comfortable with physicians who use an EHR system, and they believe that the information contained in the medical record is more accurate when they physically see the information being entered electronically." This is a real take home message for those thinking of how to setup their exam rooms where the clinician will interact with the patient.  Having a screen that allows patients to see the EHR improves patient satisfaction.

 

“What we learned is patients like to see their verbatim information entered into the record as they said it, not as the doctor interpreted it,” says Betty Otter-Nickerson, president of the Sage Healthcare Division.

 

Other findings:

  • About 42% physicians use an EHR system to document patient care, and about one-third use an EHR during patient encounters.
  • 62% of physicians and 81% of patients have positive perceptions of documenting patient care electronically.
  • 45% of patients had a “very positive” perception of their physicians or clinicians documenting patient care with a computer or other electronic device.
  • More than 60% of physicians believe that the best benefit to using EHR is the access they have to patient records in real time.
  • Physicians also believe that the ability to seamlessly share information with other doctors, pharmacies, and payers are among the most important benefits.
  • The majority of survey respondents agreed with the statement that EHR systems will help improve the quality of healthcare (78% of patients, 62% of physicians).
  • Although both physicians and patients believe that EHRs will help improve the quality of healthcare, both groups have concerns about privacy and the security of EHRs (81% of patients, 62% of physicians).
  • Given their use of and exposure to the security measures used to keep electronic medical records secure, physicians using EHRs have fewer concerns about the security of records.
  • 47% of patients recall seeing their physicians or their nurse/assistants taking notes in a computer or other electronic device, whereas only 39% of patients recall seeing their physicians or their nurse/assistants taking notes directly into computers during treatment.
  • Physicians and patients agreed on the benefits of using electronic devices to document patient care during an encounter.
  • The most important benefits of EHR systems agreed on by the two groups:
    • Provides real-time doctor access to patient medical records and histories;
    • When appropriate, helps physicians securely and seamlessly share information with other doctors, pharmacies, and payers;
    • Helps doctors make good decisions about patient care, ultimately driving the quality of patient care.

Bottom line, if you are reading this article and haven't implemented an EHR, GET ON IT! If you have, look at the ways of further implementing your EHR for patient engagement. You and your patient will be better off in the end.

 

*Footnote: Sage Healthcare offers their own EHR and the physician survey participants used their products.

 

Here is the link in Medical Economics to the full article

 

Have a great day,

Tripp

26.05.2011
 
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